Our Policies
We enjoy building long-lasting relationships with our customers. Our bottom line is always to make sure you have everything you need to successfully market your listing. Here are a few policies we adhere to and ask our customers to respect.
Delivery Times
Unless stated otherwise in advance of the shoot, you can expect to receive digital delivery of all photo packages within 24 hours after completion of the shoot. Likewise, Zillow 3D Virtual Tours are completed and uploaded to the Zillow platform within 24 hours. Video packages require more editing time and are typically uploaded to our hosting server within 2 days of the shoot.
Payment
Unlike some service providers, we don’t require payment in advance to secure our services. While you are certainly welcome to request and invoice in advance if it suits your business model, our typical practice is to send you an invoice via email once we start delivering your assets. Our invoices can be paid conveniently online. We do ask you that you pay as promptly as possible after receipt.
Cancellation and Reschedule
I understand how dynamic the real estate industry is and know things can change in an instant! However, I respectfully ask for 24-hour notice to cancel or reschedule photoshoots. Within the 24-hour window, a cancellation fee of $75 will be assessed. If I arrive at the property to find the shoot is cancelled (including denied access to the property), 50% of the quoted shoot amount will be assessed in addition to the $75 cancellation fee. We want to keep you as a customer, so the entire value of the 50% fee for late cancellation will be applied to the cost of your rescheduled shoot.
Assessing these fees is exceedingly rare for us, as we work hard to keep lines of communication open and up to date. This includes confirmation messages the day of the shoot to the phone number you provided when creating your booking and customer account.
Refund Policy
• In the rare event that we deliver an incorrect set of images, we will promptly send the correct images at no additional cost.
Rescheduling Due To Weather
Photoshoots will continue as scheduled as long as it is not raining heavily. If heavy rain is present, we can shoot the interior as you and the seller have probably put a lot of hard work into getting it ready for the scheduled shoot. Beautiful exteriors can often be achieved despite gray skies through the use of tasteful sky replacements during editing. If that’s not possible, we will return for exterior photos at the earliest day possible where the weather cooperates. Another option is we can reschedule the entire shoot to the next available appointment. (No reschedule fees will be assessed for inclement weather.)
Book Your Photoshoot Today
Our online booking system lets you pick the date and time that works best for you. We’ll shoot your property and have assets for your real estate listing back to you within 24 hours.